GENERAL TERMS AND CONDITIONS
1. CONTENT OF WEBSITE
We strive to provide the best of our abilities in updating all the information posted on this website. We reserve the right to correct at any time without notice its contents. However, we cannot guarantee the correctness, accuracy or completeness of the information made available on this website.
These Conditions of Sale exclusively regulate the sales of products offered on the Website. Accordingly, the fact of placing an order implies full and unreserved acceptance of the Terms and Conditions by the customer.
3. CUSTOMER SERVICE
For any information, questions or advice, our customer service is at your disposal:
SPEGA-INT, PI Bois de Grasse, 61, avenue Louison Bobet, 06130 Grasse, FRANCE
Tél : 00 33 (0)4 93 00 05 33
Fax : 00 33 (0)9 81 70 26 65
Courriel : firstname.lastname@example.org
Promotional offers are valid only in the double limit of the validity of the tender and the stock availability, although we strive to provide the necessary stocks to any promotion. The prices listed on the website are indicated in Euros all taxes included except shipping fees (see Delivery), and are likely to change during the year. The products ordered are invoiced at valid prices at the time of registration of the order. For delivery in France products will be invoiced at price including french VAT. If you need a VAT invoice, thank you to contact our customer service address listed above. For delivery outside France (DOM TOM and export) products will be invoiced at price without VAT. Warning : You’ll have to pay duties and taxes at arrival of parcel in country of destination. The products remain the sole property of SPEGA-INT until full payment of the settlement.
When you confirm your order, you accept as well, fully and unconditionally, the present Terms and Conditions. Your order is then processed so that you can receive your order. Upon registration of your order, a receipt will be mailed to your e-mail. This acknowledgment constitutes acceptance of your order and validate the transaction. You agree that our registration system is the proof of the order and its date. However, we reserve the right to cancel any order from a customer with whom there is a dispute over payment for a prior order or that the order would be given to abnormal inaccuracy or omission of data from the client. Outside France only credit card payment or payment by wire transfer is accepted. Order will only be processed after receipt of payment.
6. AVAILABILITY OF PRODUCTS
Our products offered on the website are valid only within the limits of available stocks. In case of unavailability of product after placing your order, we will inform you within 8 days with the expected delivery date of the order. If you wish, you can request cancellation (refund by credit card or cheque within 15 days) or exchange your order by contacting our customer service.
Payment for purchases on the online website takes place in Euros and can be made by credit card only.
It is therefore possible to contact us by phone at 00 33 (0)4 93 00 05 33 or e-mail at email@example.com to place your order and pay by cheque or wire transfer. Our customer service will communicate all necessary details relating to these types of payments. Order will be shipped after reception of payment by cheque or wire transfer. Cheque has to be make out to SPEGA-INT SARL and sent to following courrier address : SPEGA-INT, PI Bois de Grasse, 61, avenue Louison Bobet, 06130 Grasse, France
Payment by credit card is done online with our partner Sogenactif (Société Générale) when placing an order and is totally secure.
At no time card numbers are transmitted or stored on our servers, which ensures the best security for the payment.
Sogenactif handles all the payment online, from the acquisition to the card transaction on the Internet and the bank remittance. After recording the order and delivery details, the user chooses to pay the purchase online by clicking on the logo of his credit card (Visa, Eurocard / Mastercard ...). A link is then created with the payment server space that Société Générale manages. The various stages of the transaction are following a secure protocol with encrypting information exchanges (SSL: Secure Socket Layer).
The products are delivered according to the address chosen by the customer and indicated during the ordering process. The information provided by the customer when ordering engages it completely. The customer must provide us with precise information and instructions necessary for the proper delivery of the order. All non-compliant information provided by the customer can result in failure of delivery of the package and return of it, all costs of return and re-shipment will be at the charge of the customer.
The choice of the delivery service is very important. It is a choice which commits the customer and which has to take into account the service and the guarantees of each delivery method. Parcels are sent by Mini Max, Colissimo or UPS Express according to the weight and urgency of orders. Please find hereafter proposed delivery services :
Classic delivery via Post – Approximate delivery delay : 48 – 72h :
Mini Max : Delivery in mailbox without tracking or insurance.
Colissimo Access F without signature : Delivery in mailbox with tracking but without insurance.
Colissimo Expert F with signature : Personal delivery against signature with tracking but no insurance.
Colissimo Expert F with signature and insurance : Personal delivery against signature with tracking and insurance.
Colissimo Access OM without insurance : Personal delivery against signature with tracking but no insurance.
Colissimo Access OM with insurance : Personal delivery against signature with tracking and insurance.
Colissimo Expert International without insurance : Personal delivery against signature with tracking but no insurance.
Colissimo Expert International with insurance : Personal delivery against signature with tracking and insurance.
In case of absence of the addressee at delivery of parcel against signature, the parcel will be kept at closest post office where you can pick it up within 15 days. After that time the parcel will be returned to us and the cost of re-shipment will be charged to the customer.
Postal charges via colissimo access F without signature are offered to you from 70 euros of purchase for deliveries in Metropolitan France, Corsica, Monaco and Andorra, however we recommend you to use the service of delivery against signature for more security.
Starting January 2nd 2019 ; Shipping will be free for ANY order of 300€ TTC or more.
Express delivery via UPS Express – Approximate delivery delay : 24 à 48h :
UPS Express without insurance : Personal delivery against signature with tracking but no insurance.
UPS Express with insurance : Personal delivery against signature with tracking and insurance.
In case of absence of the addressee at delivery of parcel against signature, the parcel will be kept at closest parcel relay (relais colis) where you can pick it up within 10 days. After that time the parcel will be returned to us and the cost of re-shipment will be charged to the customer.
WARNING : In case of dispute about delivery it is the information of The Post / UPS Express that is valid and that will be taken into account. A parcel declared delivered by the carrier can’t be the object of complaint or refund request.
The delivery is considered done at the time of first presentation of the order to the address specified on the invoice.
In metropolitan France (FRANCE AND CORSICA ONLY) the customer is delivered within an average of 72 hours (excluding week-ends and bank holidays) after approval of the transaction or cashing the cheque. For shipments in Europe, Switzerland, and overseas area, the customer will be delivered within a minimum of 4 to 8 days.
SPEGA-INT cannot be held responsible for delivery delays incurred by the Post or UPS Express.
SPEGA-INT reserves the right to cancel any order if delivery is considered too difficult.
If the package is delivered damaged or opened because of the dispatch or transport, the customer must contact our customer service within 48 hours to report damage, otherwise his complaint will not be admissible. SPEGA-INT communicates a return number to the client.
In case of a delivery in the presence of a post man, if a discrepancy is found, a statement of fault must be completed immediately by the client.
Returns are accepted only if having obtained a return number through the customer service following a customer complaint.
9. RIGHT OF WITHDRAWAL
In accordance with the laws in force, the customer has seven working days after reception of the article to exercise its right of withdrawal without having to justify or pay penalties.
If the customer uses his right of withdrawal, the returned item must be in perfect condition in its original packaging with all accessories and all references to enable the remarketing. Copy of invoice should be send together with returned item.
Items returned incomplete, defaced or damaged will not be accepted.
Upon exercise of its right of withdrawal, the customer is refunded the full amount (product price and shipping fees). In contrast, the return costs are borne by the customer except where the product is returned because of our responsibility.
The reimbursement is paid by credit card or cheque within 15 days after receipt of return.
To make his return, the customer is prompted to contact customer service at 00 33 (0)4 93 00 05 33.
The customer will receive a return form with a return number which must be joined with the returned product. Returns are only accepted if having obtained a return number.
Return Address: SPEGA-INT, PI Bois de Grasse, 61, avenue Louison Bobet, 06130 Grasse, France
10. 10. CONSUMER WARRANTY
In accordance with the laws in force, all items are subject to a guarantee of conformity (Articles L 211-4, L 211-5, L 211-12 of the Consumer code) and a guarantee against hidden defects (Sections 1641 and 1648 first paragraph of the Civil Code). These texts are reproduced in the appendix.
The photographs, texts reproduced and illustrating the products are not contractual. Consequently, the responsibility for SPEGA-INT cannot be held liable for errors in one of these photographs or one of these texts.
SPEGA-INT cannot be held liable for breach of contract in case of stock shortage or unavailability, force majeure, disruption or total or partial strike of postal services and transport and / or communications. SPEGA-INT is not liable for all damages caused by, business interruption, loss of profits, loss of foreign exchange, damages or expenses. SPEGA-INT recalls that the application of section 1124 of the Civil Code, juveniles (people younger than 18 years) are not allowed to order. Consequently, orders for juveniles should be placed by parental authority. In case of accidental collection of personal data relating to a juvenile, the holder of parental authority has standing to object to their conservation and / or transmission to others. SPEGA-INT disclaims any liability for hypertext links to other websites than the present, in the case where the content of these websites violate the laws and regulations.
Creation of any hyperlink to the home page or any other page of the Website is subject to its prior express written consent.
12. INTELLECTUAL PROPERTY
All contents are and remain the exclusive intellectual property of SPEGA-INT.
Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, the elements of the website they are software, video or audio.
Any single link or hyperlink is strictly prohibited without written consent of SPEGA-INT.
13. APPLICABLE LAW - SETTLEMENT – DISPUTE
These conditions of online sales are subject to French law.
SPEGA-INT cannot be held liable for damages of any kind, either personal or material that could result from improper operation or misuse of products sold.
It is the same for any changes resulting from product manufacturers. Responsibility for SPEGA-INT will in any case limited to the amount of order and cannot be blamed for simple errors or omissions that may occur despite all precautions taken in presenting the products. In case of difficulties in implementing this contract, the purchaser may, before any legal action, seek for a settlement with the help of a professional association for the industry, a consumer association or any other counsel of his choice. It is recalled that the search for a settlement does not suspend or interrupt the time for action. It is recalled that in general and subject to the discretion of the Courts, the provisions of this contract relating to the contractual guarantee assumes that the buyer honors its financial obligations to the seller. Complaints or disputes will always be received with full attention, good faith is always presumed in those who took the trouble to explain their situation. In case of dispute, the customer should first contact the company to obtain a settlement. In the case of no settlement, the Court of Commerce of Nice (Tribunal de Commerce de Nice) has exclusive jurisdiction, regardless of the delivery location and method of payment accepted.
CNIL N ° 1431792
Publishing Director: Mr Serge Spermon
Website hosted by
MILLENIUMPROD – Abracadabra Studio – Aéroport de Cannes – 245 avenue Francis Tonner – 06150 Cannes – France
Tél. : 00 33 (0)4 93 49 70 87
RCS Cannes: B428287361 Code NAF: 7311Z
SPEGA-INT SARL - 701 chemin Lintier - 06220 GOLFE JUAN – FRANCE
Tel: 00 33 (0)4 93 00 05 33 - Fax: 00 33 (0)9 81 70 26 65 – E-mail: firstname.lastname@example.org
RCS Antibes 511 601 692 - Code NAF: 4791B
VAT number FR 005 237 496 53
Siret N ° 523 749 653 000 29 - N ° Siren: 511 601 692
LAW N ° 78-17 of January 6, 1978 regarding information technology, personal data and rights.
This website has been declared to the CNIL. In light of the law 78-17 of 6 January 1978, you have the right to access and correct personal information about you.
You can object that your names and addresses are made available to other companies.
You can do this contacting us online or via courrier at the following address:
SPEGA-INT SARL - 701 chemin Lintier - 06220 GOLFE JUAN – FRANCE
Tel: 00 33 (0)4 93 00 05 33 - Fax: 00 33 (0)9 81 70 26 65 – E-mail: email@example.com
APPENDIX : LEGAL INFORMATION
Are incapable of contracting, as defined by law:
The adults protected within the meaning of section 488 of this Code.
The seller is obliged to guarantee in respect of hidden defects of the object sold which makes it unfit for use for which it was intended, or that decrease this use that the buyer would not have acquired, or would have paid a lower price if he had known.
The action resulting from latent defects must be brought by the purchaser within two years after the discovery of the defect.
The seller must deliver goods in conformity with the contract and is responsible for the lack of conformity.
It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or have been carried out under his responsibility.
To comply with the contract, the goods must:
1) Be suitable for the usual purpose of a product of the same type and, where applicable:
match the description given by the seller and possess the qualities that has been presented to the buyer as a sample or model;
show the qualities that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2) Or have the qualities defined by common agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and that he accepted.
Action resulting from lack of conformity is possible within two years from delivery of the goods.